AN029/2018/55704478 Information Technology Assistant (User Support)
Posted on October 29, 2018 by IOM
III. Responsibilities and Accountabilities
1.Serve as the first level and frontline for helpdesk technical support requests, interacting with local and remote users to provide assistance and troubleshooting. Provide on-site technical support visits to IOM offices, if necessary;
2.Provide technical support to corporate applications and ICT standard software (e.g. Office365, SAP, Internet security, Mobile Applications);
3.Provide technical support with the installation and maintenance of servers, computers, and peripherals;
4.Assist with the monitoring of workstations, servers, LAN, and WAN equipment (e.g. Firewall, switches, Wi-Fi access points, SCCM, backup and antivirus systems);
5.Assist with the administration of servers including VMware, Windows Server, Active Directory, and Exchange Server;
6.Contribute with system upgrades and IT infrastructure changes ensuring compliance with ICT Standards and other relevant ICT instructions;
7.Provide induction, guidance, and training on IOM systems, devices and network usage to end-users to ensure productive use of existing and new systems;
8.Help to maintain an IT inventory of active and retired equipment, including regular updates to the technical documentation of the IT network;
9.Perform other related functions as required.
The incumbent is expected to demonstrate the following technical and behavioral competencies.